Conditions of Purchase

Return of non-conforming products

The customer has the right to return defective or non-conforming products. From the moment the customer receives the goods, the customer has 14 days to inform Mariposita Diseño of the defect or lack of conformity and to return the product to Mariposita Diseño If the customer returns a product, Mariposita Diseño will repair or, if it is too expensive or very long waiting time, will replace the product. If a product can not be repaired or replaced Mariposita Diseño refund the full amount using the same system of payment of the order, within thirty (30) days from the notice of the issue
of refund. The foregoing shall not affect the rights of the customer as a consumer, under the law in force on consumer protection.

Return Policy

If the customer is not satisfied with the products purchased, regardless of the reason, he has 14 calendar days from the date of purchase to return the product without any explanation. The customer can return the purchased product, provided that:

  • The product is unworn, undamaged, and unaltered. Women's shoes with protective film on the soles must have it adhered an intact; if it has been partially or completely removed, we cannot accept the return.
  • The product has not been washed or used in any way (other than reasonable wear and tear from examining and testing the product).
  • The product is complete (two elements forming a pair must be returned together)
  • The customer must assume the shipping charges.
  • Products are returned in their original packaging and labels together with applicable Returns Note. The latter will be provided by Mariposita Diseño upon customer request.

Upon satisfactory inspection of the returned goods, Mariposita Diseño will refund the price of the product within thirty (30) days from the receipt of the goods.

  1. Product Exchange: As a rule, the products can not be changed. To obtain a product in another color or another size, the Customer must return the original item and place a new order from the website.
  2. Return of Gifts: To return a product received as a gift, the customer must contact the person who gave him the gift and ask to make the procedure for gift return. Repayment will be made in the same way than the original payment.
  3. Information on Refunds: Refund will be made in the same way as the original payment. Mariposita Diseño will not refund until it has received the product and verifying the condition; once the conditions of the item have been verified, the customer will receive a refund amount within thirty (30) days of receipt of the product.
    Goods travel at customer own risk.
  4. For anything not clearly mentioned in the present contract, refers to the “Real Decreto Legislativo 1/2007” and to the relevant provisions of the Spanish Civil Code

Commercial policy of the Showroom Mariposita Design Tanguero

  1. No changes or returns accepted after 5 days from the date of purchase.
  2. No returns of goods made according to the customer's specifications or clearly personalized (Royal Decree-law 9/2017, of May 26. Article 103, section c)
  3. No returns of shoes without the protective film of the soles. The shoes that you want to return must have the protective film adhered and intact. If it has been partially or completely detached, we can not accept the return (Royal Decree-law 9/2017, of May 26. Article 103, section c)